Welcome to the MovinCool Customer Support Center. Our promise to you includes reliable, easy-to-use products, responsive and caring customer service.
MovinCool Portable Air Conditioner & Dehumidification Units
Not only does MovinCool pride ourselves on meeting all of your portable air conditioning and dehumidification needs, but we also strive to provide the best customer service possible. Feel free to contact us with any questions or concerns you might have about application, purchase or rental of portable air conditioner units. You can reach us by phone or email.
Technical Support
FAQ
General
Q: How does a portable MovinCool unit work?
A: Roll it into position, plug it in, and turn it on. NOTE: If you are in an enclosed room, you will need to exhaust the warm air from the top of the unit out of the room. The drop ceiling space in a typical office will usually satisfy this requirement.
Q: How many square feet does it cool?
A: As a rule of thumb, 400 square feet per 12,000 Btu/h's (12,000 Btu/h's equals one ton of air conditioning). However, you must account for other factors which will affect the total heat load.
Please click the following link to find your cooling need. http://www.movincool.com/configurator/
Please click the following link to find your cooling need. http://www.movincool.com/configurator/
Q: How much temperature drop do you get?
A: An average of 15° to 25° F, from ambient temperature, depending on model and level of humidity, e.g. low humidity = high temperature drop, high humidity = low temperature drop.
Q: What is the water tank for? Do they come with a condensation pump?
A: The water tank is for condensation removal. MovinCool collects condensation in the tank at the base of each unit. The condensate tank is included with all units except Classic 40, Classic 60, Office Pro 60 & Office Pro 63. The tank is available as an optional accessory for Classic 40, Office Pro 60 and Office Pro 63.
You can eliminate the need to empty the tank by installing our condensation pump. The condensation pump is included with Office Pro 60 and Office Pro 63. For all other units except Classic 40, Classic 60 and PC7, pumps are sold separately.
You can eliminate the need to empty the tank by installing our condensation pump. The condensation pump is included with Office Pro 60 and Office Pro 63. For all other units except Classic 40, Classic 60 and PC7, pumps are sold separately.
Q: Do they come with a thermostat?
A: Yes. All models come with a thermostat.
Q: What type of compressor do they use?
A: They use three design types: swing inverter, scroll and rotary (See Specifications: Click the following link to view the specifications http://www.movincool.com/downloads/overview_specs.pdf).
Q: What is the standard warranty?
A: Standard warranty on all MovinCool units is 1 year parts & labor and 3 years for the compressor. Register online at
http://www.movincool.com/product-registration.php to receive an additional year of parts & labor warranty coverage (except PC7 model).
Click the following link to view our standard warranty. http://www.movincool.com/downloads/warranty/MovinCool_Standard_Warranty.pdf/
Click the following link to view our standard warranty. http://www.movincool.com/downloads/warranty/MovinCool_Standard_Warranty.pdf/
Q: What is difference between Office Pro and Classic/Classic Plus units?
A: Office Pro units are designed to cool low temperature areas like server rooms, data rooms and offices. It can operate down to 65 degrees. Classic/Classic Plus unit are designed to cool high temperature and high humidity areas like warehouses and manufacturing facilities. The Classic/Classic Plus units remove more moisture from the air than the Office Pro series.
Q: What is the life expectancy of these units?
A: The average life expectancy of a MovinCool unit used under normal operating conditions is 10 years.
Q: Is there a check valve on the condensate pumps?
A: Yes, it prevents water from flowing back into the pump.
Q: How high can I pump the condensate water?
A: For 115V portable units, 20-feet. For 230V portable units,17-feet. The head pressure will go down with the voltage draw by the unit.
Q: How many nozzles come per box when ordered as an accessory or replacement part?
A: The nozzles come 1 per box. You need to order 2 boxes if you need 2 nozzles.
Q: Will MovinCool units work at 50HZ?
A: Yes, All the portable MovinCool units can operate on a 50Hz cycle with slight performance decrease from the specs listed.
Q: What is the SEER rating for these units?
A: Not applicable since the evaporator and the condenser of the portable air conditioner are packaged in a single package and the condenser takes indoor air.
Q: Do all MovinCool units have an auto restart feature after a power interruption?
A: Yes, all units have this feature.
Q: Do you offer water cooled units?
A: Yes, we have Office Pro W20 available now.
Installation & Maintenance
Q: What type of power do I need?
A: PC7, Classic 10, Office Pro 12, Classic Plus 14, Office Pro 18, CM12, (115 volt-standard household current)
Office Pro 24, Office Pro 36, Office Pro 60, Classic 18, Classic Plus 26, CM25 (208/230 volt single phase)
Classic 40 (220 volt three phase)
Classic 60, Office Pro 63 (460 volt three phase)
Office Pro 24, Office Pro 36, Office Pro 60, Classic 18, Classic Plus 26, CM25 (208/230 volt single phase)
Classic 40 (220 volt three phase)
Classic 60, Office Pro 63 (460 volt three phase)
Q: Can you always duct the exhaust air into the drop ceiling?
A: No. You may need to remove MovinCool's exhaust air in some other manner. Contact us or your local dealer for more information.
Q: What is the farthest I can run the exhaust/cooling ducts? Can I block one duct on CP units?
A: Varies, depends on models (See Specifications: Click the following link to view the specifications - http://www.movincool.com/downloads/overview_specs.pdf).
Length specified is total length in and out of unit. For condenser plenum, 10’ inlet and 10’ outlet = 20 total feet. Each 90 deg bend = approx 8’-10’ of duct. Blocking one duct is not recommended. Too much static pressure can build up and the unit will shut down.
Length specified is total length in and out of unit. For condenser plenum, 10’ inlet and 10’ outlet = 20 total feet. Each 90 deg bend = approx 8’-10’ of duct. Blocking one duct is not recommended. Too much static pressure can build up and the unit will shut down.
Q: Can I use a smaller exhaust duct than recommended on the accessories section of the website?
A: Not recommended as it overloads the unit. For specific details please contact a dealer or MovinCool.
Q: Can I use extension cords on MovinCool?
A: We recommend extreme caution when using extension cords. The following guideline is recommended: It must be safety listed and 3-wire grounding type appliance extension cord. The marked rating of the extension cord should be the same as the voltage requirement and the recommended fuse size on the specification sheet.
(Click the following link to view the specifications: http://www.movincool.com/downloads/overview_specs.pdf).
(Click the following link to view the specifications: http://www.movincool.com/downloads/overview_specs.pdf).
Q: Can we connect a remote thermostat to Office Pro, Classic and Classic Plus units?
A: These units are not designed to work with a remote thermostat, except Classic 40 units manufactured from May 2009 to present and Classic 60 units manufactured from April 2009 to present.
Q: Can we connect these units to a fire alarm control? Can we connect these units to warning devices or building control systems?
A: Yes, all the current models (except PC7) are equipped with one signal input connection from fire alarm and one signal output connection for connecting to warning devices or building control systems.
Q: Are side and front clearances important factors?
A: Yes, clearance is an important factor as well as filters being dirty. In both cases, the AC will not operate properly due to insufficient air flow.
Q: Can we extend the length of the warm air duct that comes with the PC7 unit?
A: No. Extending the air duct will overload the unit. You can keep the unit on a raised platform if you need to exhaust the warm air into the ceiling by using the duct that comes with the unit.
Q: How much side and front clearance is needed for the portable units to operate properly?
A: 18” of clearance is the minimum for both the evaporator and condenser.
24” of clearance is required for 5 ton models (Office Pro 60, Office Pro 63 & Classic 60).
24” of clearance is required for 5 ton models (Office Pro 60, Office Pro 63 & Classic 60).
Q: What maintenance is required for MovinCool?
A: The only regular maintenance required is cleaning or changing the filters on the units. For more details, please refer to the operations manual.
Q: Do we need to charge any refrigerant?
A: No, each unit is fully charged and ready to use. Unless there is a leak, refrigerant does not wear out nor does it deplete. Each MovinCool is hermetically sealed to prevent leakage.
Troubleshooting
Q: Why is the compressor not turning on?
A: Make sure the room temperature is above the set point.
Make sure the cool mode is activated.
Make sure the jumper on relay board (J8) is installed correctly and connector jumper assembly is installed correctly for units with the plug and play connector.
Make sure the cool mode is activated.
Make sure the jumper on relay board (J8) is installed correctly and connector jumper assembly is installed correctly for units with the plug and play connector.
Q: Why is my unit freezing up?
A: The cause could be dirty filters, not enough clearance for the evaporator, negative pressure or low condenser inlet air temperature when a plenum is attached to the unit.
Q: Why is the unit not turning on/operate?
A: Make sure the unit is connected to the right voltage and recommended breaker. Check for power at the receptacle. Check for loose wire connections. Check if the fan mode switch on the relay board is at off position and the room temperature is below the set point. Or press the reset button on the LCDI plug.
For more specific information please refer to the operation manual.
For more specific information please refer to the operation manual.
Q: How to clear the diagnostic code on the controller (control board)?
A: Note: Before clearing the diagnostic code, be sure to find and correct the problem.
For the Office Pro units with the old controller (Units manufactured before April 2007 with a green LED):
Press hold COOL ON/OFF and FAN HI/LO simultaneously for 5 seconds.
For units with the new controller:
- CL10 & CL18 (Units manufactured from January 2008 to present)
- CL40 (Units manufactured from May 2009 to present)
- CL60 (Units manufactured from April 2009 to present)
Hold down both SET TEMP buttons (up & down arrows) simultaneously for 3 seconds.
For the Office Pro units with the old controller (Units manufactured before April 2007 with a green LED):
- 1) Unplug the unit and wait for 5 seconds.
- 2) Push and hold the HRS and MIN buttons simultaneously.
- 3) Then plug the unit in while still holding the buttons.
- 1) Unplug the unit and wait for 5 seconds.
- 2) Push and hold both fan speed buttons simultaneously.
- 3) Then plug the unit in while still holding the buttons.
Press hold COOL ON/OFF and FAN HI/LO simultaneously for 5 seconds.
For units with the new controller:
- CL10 & CL18 (Units manufactured from January 2008 to present)
- CL40 (Units manufactured from May 2009 to present)
- CL60 (Units manufactured from April 2009 to present)
Hold down both SET TEMP buttons (up & down arrows) simultaneously for 3 seconds.
Q: Why is the pump not draining or pumping?
A: See if there are any diagnostic codes. Normally the display will show "AS" and that can happen due to a kink or blockage in the pipe, which will stop the flow of water. This may be solved by eliminating the kink/blockage and resetting the control board. The diagnostic code "AS" may also be triggered due to a low voltage draw by the unit.
Q: The fan runs but the display has blanked out, what does that mean?
A: Check for loose wire connections or a defective control board.
Q: Why the unit is displaying “TANK”?
A: This indicates the tank is missing from the unit. On the new control boards when the drain tank is full, “TANK FL” LED flashes on the display. As soon as you remove the tank from the unit, the display will switch to “TANK”. After emptying the tank, put it back into the unit and press ON/OFF button. “TANK” will go away.
If conditions persist after the above actions have been taken, turn the unit off, disconnect the power and contact your MovinCool reseller or a qualified technician.
If conditions persist after the above actions have been taken, turn the unit off, disconnect the power and contact your MovinCool reseller or a qualified technician.
General
Q: What is the MovinCool CM Series?
A: The MovinCool CM series are self-contained ceiling-mounted air conditioning units designed to cool small areas. These units are easy to install. There is no need to charge the refrigerant and no floor space is required. MovinCool CM units provides overhead cooling to network closets, IDF, MDF, telecommunication equipment, data processing, control room, office, desktop publishing, network facility, laboratory and other electronic systems.
Q: How many square feet does it cool?
A: As a rule of thumb, 400 square feet per 12,000 BTUs (12,000 BTUs equals one ton of air conditioning). However, you must account for other factors which will affect the total heat load.
Please click the following link to find your cooling need. http://www.movincool.com/configurator/
Please click the following link to find your cooling need. http://www.movincool.com/configurator/
Q: How much temperature drop do you get?
A: An average of 15° to 25° F, from ambient temperature, depending on model and level of humidity, e.g. low humidity = high temperature drop, high humidity = low temperature drop.
Q: Do they come with a condensation pump?
A: Yes, the condensation tank is included with these units.
Q: Do they come with a thermostat?
A: CM25 and CMW30 come with a thermostat. The thermostat for the CM12 is sold separately.
Q: What type of compressor is used in CM12 & CM25?
A: The CM12 – Hermetic Rotary
The CM25 - Hermetic Swing Inverter.
The CMW30 - Hermetic Swing Inverter.
(See Specifications: Click the following link to view the specifications http://www.movincool.com/downloads/overview_specs.pdf).
The CM25 - Hermetic Swing Inverter.
The CMW30 - Hermetic Swing Inverter.
(See Specifications: Click the following link to view the specifications http://www.movincool.com/downloads/overview_specs.pdf).
Q: What is the standard warranty?
A: One year on the entire unit, three years on the compressor (parts and labor). An additional one year warranty is available at no extra charge (Does not apply to the compressor). Register on the product page for details.
Click the following link to view our standard warranty. http://www.movincool.com/downloads/warranty/MovinCool_Standard_Warranty.pdf
Click the following link to view our standard warranty. http://www.movincool.com/downloads/warranty/MovinCool_Standard_Warranty.pdf
Q: What is the life expectancy of these units?
A: The average life expectancy of a MovinCool unit used under normal operating conditions is 10 years.
Q: How high can I pump the condensate water?
A: 4-feet.
Q: Does the CM25 unit come standard with a remote thermostat?
A: Yes, a wall mount controller is included with the unit.
Q: What is the SEER rating for the CM25 unit?
A: The SEER (Seasonal Energy Efficiency Ratio) rating for the CM25 is 14.
Q: Do these units have an auto restart feature after a power interruption?
A: Yes.
Q: What are the benefits of swing inverter compressor?
A: The compressor adjusts its speed based on the temperature in the room minimizing power consumption.
Unlike conventional compressors which cycle on and off repetitively, an inverter compressor has the ability to adjust its speed based on the amount of cooling needed. This helps eliminate the wear and tear of constant starting and stopping.
The pistons in a swing compressor move smoothly, decreasing friction and vibration. It also prevents the leakage of refrigerant gas during compression.
The pistons in a swing compressor move smoothly, decreasing friction and vibration. It also prevents the leakage of refrigerant gas during compression.
Q: Do we need filters for the CM25 unit?
A: For the evaporator, the filter must be installed on the return air grill. For the condenser, the filter is not required on most cases except for heavily dirty environments. The condenser filter is available as an accessory and the part number is 484409-0130.
Q: What is the cooling range for the CM25?
A: The CM25 can operate at as low as 5000 btu/h and as high as 25,000 btu/h. The range depends on the heat load, the condenser inlet temperature, and the set temperature of the room.
Q: Why is an Electronic Expansion Valve (EEV) used on CM25?
A: This device is used on CM25 instead of capillary tubes due to the variable refrigerant flow of the inverter compressor. The advantage of electronic expansion valves over thermal expansion valves is the EEV has the capability of more accurate control of refrigerant that flows through it.
Q: Why are Electronically Commutated Motors (ECM) used on CM25?
A: Electronically Commutated Motors are used on CM25 to allow the motors to run at multiple speeds, increasing efficiency.
Installation & Maintenance
Q: What type of power do I need?
A: CM12 (115 volt-standard household current)
CM25 (208/230 volt single phase)
CMW30 (208/230 volt single phase)
CM25 (208/230 volt single phase)
CMW30 (208/230 volt single phase)
Q: Are the CM12 & CM25 units compatible with a 24V/12V thermostat?
A: No. The CM12 unit is only compatible with Millivolt thermostats which run on a battery and the CM25 unit is compatible with the wall mounted controller included with the unit and Millivolt thermostats.
The MovinCool Millivolt thermostat is available as an accessory and the part number is LA484500-3430.
The MovinCool Millivolt thermostat is available as an accessory and the part number is LA484500-3430.
Q: How do we connect a Millivolt thermostat to the CM12?
A: Refer to the following table, "Connecting thermostat to CM12 unit" on the operation manual. Connect RC on the thermostat to RC on the unit, Y on the thermostat to Y on the unit, G on the thermostat to G on the unit. G1- Most of the thermostats do not have Fan Hi/Low button. In this case don't connect G1 and the unit will run at high fan speed.
| Wall Thermostat Connector Name | CM12 Wires | Function | |
|---|---|---|---|
| Label Name | Color | ||
| RC | RC | Brown | Common |
| Y | Y | Red | Cool On/Off |
| G | G | Orange | Fan On/Off |
| G1 | G1 | Yellow | Fan Hi/Low |
Q: What is the CM25 thermostat and control connection requirement?
A: The CM25 requires connection with the included wall mount controller (thermostat) or millivolt thermostat. In order to take full advantage of the inverter compressor, 14 SEER and self diagnostic codes, the included wall mount controller must be used.
Q: Can these units work at 50HZ?
A: CM12 can operate on a 50Hz cycle with slight performance decrease from the specs listed. However, the CM25 is not compatible with 50 Hz.
Q: Can we control the CM units by an EMS (environment management system)?
A: Yes, the CM units can be controlled by an EMS (environment management system) by connecting to a millivolt multistage connection on the unit with a signal conditioning device. The EMS can be an environment management system or energy management system. Both of these systems may be integrated into the building control system.
Q: Can we shut the CM units off by a signal from a fire alarm control or other devices?
A: Yes, an input signal connection can be used to shut the unit off by a signal from a fire alarm control or other device such as a water sensor on a secondary drain pan. This is normally open, dry contact, type-C connection. A parallel connection is acceptable.
Q: Can you always duct the exhaust air into the drop ceiling?
A: No. You may need to remove MovinCool's exhaust air in some other manner. Contact us or your local dealer for more information.
Q: When does the CM25 require an optional drain pump?
A: An optional drain pump is required when more than a 4-foot lift capacity is needed. The lift capacity for the optional drain pump is up to 17 feet.
Q: What is the farthest I can run the exhaust/cooling ducts?
A: Varies, depends on models (See Specifications: Click the following link to view the specifications- http://www.movincool.com/downloads/overview_specs.pdf).
Length specified is total length in and out of unit. For condenser plenum, 10’ inlet and 10’ outlet = 20 total feet. Each 90 deg bend = approx 8’-10’ of duct
Length specified is total length in and out of unit. For condenser plenum, 10’ inlet and 10’ outlet = 20 total feet. Each 90 deg bend = approx 8’-10’ of duct
Q: Can I use a smaller exhaust duct than recommended on the accessories section of the website?
A: Not recommended as it overloads the unit. For specific details please contact a dealer or MovinCool.
Q: Does the stop switch on the CM units cut off the power?
A: The stop switch on the unit is NOT a power cut off switch. To service the unit the power must be disconnected from the breaker.
Q: Can we install the CM12 and CM25 units using the same exhaust ducting?
A: The CM12 and CM25 should not be installed using the same exhaust ducting because of the difference in the static pressures.
Q: Can we connect the CM12 or CM25 units to multiple rooms?
A: The CM12 or CM25 units should not be connected to multiple rooms. Unbalanced airflow will occur creating positive or negative pressure within the room.
Q: Can we run the CM units off of a generator?
A: Both the CM12 and CM25 units can run off of a generator. The required minimum generator size for the CM12 is 6.5 KVA. Due to its lower start up current requirement, the CM25 requires a smaller generator of 3 KVA.
Q: What is the best location to install the thermostats on the ceiling mounted units?
A: The thermostats for both units should be located as close to the return air register as possible and away from direct sunlight or heat sources.
Q: Can we connect multiple CM25 or CM12 units to a single thermostat?
A: Multiple CM25 or CM12 units CANNOT be connected to a single thermostat.
Troubleshooting
Q: How can you clear the diagnostic code on the controller (control board) for the CM25 unit?
A: Press the RESET button
Note: Before clearing the alarm be sure to properly identify what set off the alarm and than correct the problem.
Note: Before clearing the alarm be sure to properly identify what set off the alarm and than correct the problem.
Q: Why is the compressor not turning on?
A: Make sure the room temperature is above the set point. Make sure the cool mode is activated.
Q: Why is my unit freezing up?
A: The cause could be dirty filters, not enough clearance for the evaporator, negative pressure or low condenser inlet air temperature when a plenum is attached to the unit.
Q: Why is the unit not turning on/operate?
A:
-
-Make sure the unit is connected to the right voltage and recommended breaker.
- -Check for power at the receptacle.
- -Inspect and replace fuse on the relay/control board (if blown).
- -Some thermostats require resetting when power is restored after a power interruption.
- -Check duct for any blockage or excessive kinks.
- -Check wiring connection between Wall mounted Controller (in case of CM25)/ millivolt wall thermostat and the unit.
- -Check for OFF signal input from the fire alarm control panel. On CM25 the Wall mounted Controller will display AL.
- -Ensure the Override (Stop) switch is in the “OPERATE” position.
- -Thermostat battery depleted. Change battery.
Q: How can you clear the diagnostic code on the controller (control board) for the CM25 unit?
A: Note: Before clearing the diagnostic code, be sure to identify and correct the problem.
Press the RESET button.
Press the RESET button.
Q: How can you clear the alarm on the CM12 unit?
A: Note: Before clearing the alarm be sure to properly identify what set off the alarm, then correct the problem.
You can clear the alarm by unplugging the unit and plugging it back in. You can also rest the power from the breaker.
You can clear the alarm by unplugging the unit and plugging it back in. You can also rest the power from the breaker.
Q: Why is the pump not draining or pumping?
A: This can happen due to an improper routing of the drain hose and kink or blockage in the pipe, which will stop the flow of water. This can be solved fixed by clearing the kink/blockage.
For more specific information please refer to the operation manual.
For more specific information please refer to the operation manual.
| Term | Definition |
|---|---|
| Air Cooled | Uses a fan to discharge heat from the condenser coil to the outdoors. |
| Air-Cooled System | A type of air conditioning system that uses a refrigerant and air as a condensing medium. |
| Electronic Expansion Valve (EEV) | It is a component that controls the amount of refrigerant flow into the evaporator. |
| Electronically Commutated Motors (ECM) | It is a brushless DC motor with a permanent magnet rotor that is surrounded by stationary motor windings. An electronic controller varies rotor speed and direction by sequentially supplying DC current to the windings. |
| Energy Efficiency Ratio (EER) | It is the ratio of cooling capacity (btu/h) vs electrical power (watts). To calculate EER divide btu/h by the total watts. |
| Fan Coil Unit (FCU) | A simple device consisting of a heating or cooling coil and fan. It is part of an HVAC system found in residential, commercial, and industrial buildings. Typically a fan coil unit is not connected to ductwork, and is used to control the temperature in the space where it is installed, or serve multiple spaces. It is controlled either by a manual on/off switch or by thermostat. |
| Latent Cooling Capacity | An A/C system's capability to remove moisture from the air. |
| Latent Heat | The heat that can change ice to water or water to vapor. Example: Heat generated from a source that is associated with humidity is called Latent heat. |
| Seasonal Energy Efficiency Ratio (SEER) | It is the efficiency measurement of a cooling system over the course of an entire season. The difference is where EER is related to the specific outdoor temperature, SEER is related to the entire range of seasonal temperatures. |
| Sensible Cooling Capacity | An A/C system's capability to remove heat from the air (lower the temperature). |
| Sensible Heat | Heat that causes a change in temperature in an object. Example: Heat generated from computers and other electrical equipment is called sensible heat because computers and electrical equipment dissipate heat that is humidity independent. |
| Water Cooled System | A type of air conditioning system that uses a refrigerant and water as a condensing medium. Typically, the water-cooled condenser is located inside the air conditioner with the remainder of the refrigeration components. Water is piped to the unit from a suitable source. |
Login to Download Files
Enter your login information below.* Required Fields
Downloads Section
Select a category of download. You will need to be logged in to see the available download files.
 | Product Brochures Catalog and sales sheets for MovinCool product line |  | Operation Manuals Operation manuals for each Office Pro, Classic Plus and Classic series model |
 | Spare Parts Catalogs Spare parts catalogs for each Office Pro, Classic Plus and Classic series model |  | Case Studies |
 | White Papers |  | Submittal Sheet Sheets contain specifications, unit dimensions and fields to input job & purchaser information |
 | Condensate Pump Manuals Condensate Pump Installation Manuals for all models |  | Service Manuals MovinCool service manuals for each Office Pro, Classic Plus and Classic model |
Current Promotions
Click for details:
